SMART URBAN HELMET FOR THE STREETS: we create helmets for prevention and protection. Street is designed with e-bikes, e-boards, and e-scooters in mind. Suitable for men and women who are riding skateboards and scooters, and commuter, city, hybrid, recreational, and fitness bikes.
BE HIGHLY VISIBLE: 500 lumens of lighting at eye-level with 360 degree visibility, 22 white front LED lights, 42 red rear LED lights, 6 customizable display modes with up to 10-hours of rechargeable battery life. Feel a heightened sense of security all the time, and especially at night, knowing that you’re being seen on the roads.
COMMUNICATE YOUR INTENTIONS: Use our Remote or a Hand Gesture (available with Apple Watch) to wirelessly activate front and rear rear turn signals to let drivers know your next move. When braking rear lights will automatically flash red to warn drivers that you’re slowing down. Be proactive about keeping yourself safe and prevent collisions when riding in traffic.
GET SMART ABOUT PROTECTION: Connect to our App to customize your lights, check battery life, track your activity, sync with Strava and Apple Health, and get the latest upgrades. You’ll be protected by an EPS foam core, impact resistant ABS shell on a safety-certified helmet: CPSC, F1492, EN1078, AS2063.
ADJUST TO YOUR COMFORT: turn the dial on our adjustable retention system to get a secure, snug one-size fit on heads from size 21-1/4” to 24” (56cm to 61cm). Keep comfortable with ventilation ports, a ponytail port, and a water-resistant design.
Please register your product for warranty within 30 days after your purchase.
Proof of purchase is required to register and make use of our warranty.
link to register for warranty
https://app.lumoshelmet.com/warranty-registration
WARRANTY INFORMATION
Quality is very important for us at Lumos. Therefore we guarantee that an item purchased from Lumos is in good condition and continues to work as expected under normal use, within the first year of your purchase. You can check out our Terms and Conditions regarding our warranty here. It is under section 6. Limited Warranty.
If you would experience a manufacturing defect in materials or workmanship Lumos warrants your product for a period of one (1) year from the date of purchase, and we will repair or replace it. You will only have to cover the shipment fees to return your product to us. We ask you to return your product, so we can inspect it and repair if possible. It also gives us the chance to improve our products.
For authorized Lumos retailer purchases (except Apple Stores), we recommend returning directly to the retailer for assistance. If they are unable to help, please contact us at support@lumoshelmet.co. For unauthorized distributors such as eBay or other online marketplaces, we regret to inform you that we are unable to offer any support on these products.
Furthermore we discourage buying helmets second hand, as degradation of material or impact on the foam which may not be apparent, can compromise the protective quality of the helmet.
Important notes
Below we have summarized some important notes from our Terms and Conditions regarding warranty:
- The standard warranty period starts from date of purchase and requires proof of purchase.
- The warranty is valid only for the original purchaser of a product, and cannot be transferred to another person upon the sale, lease, or transfer of the product.
- Any replacement or product can only be provided within the country of purchase.
- Battery life related issues are excluded from our warranty, as the actual battery life may vary and depends on numerous factors, including the usage and configuration of the product.
Claim Warranty
If you wish to make use of your warranty, we'll be happy to help. Just send us an email to support@lumoshelmet.co with:
- A quick summary of what isn't working.
- Your order number (e.g. US#1234) or a copy of your receipt.
- Photo or video proof of the issue.
- A picture of the Serial number (S/N) of your helmet. You can find this on a white sticker in your helmet.
- Your shipping address and phone number. Used for courier purposes only.
YES WE OFFER FREE NEXT DAY DELIVERY!!!
Any orders placed before 3pm ( Monday to Friday ) will be dispatched for next working day delivery via our selected courier.
All orders placed after 3pm Friday, including Saturday and Sunday will then be shipped Monday.
We use DPD as our courier partner and they will require a signature for delivery. Tracking information will be provided once your item has been shipped from our warehouse.
UK – Non Mainland
Unfortunately we have to charge all Non Mainland shipments at a £20.00 carriage charge.
European Shipments
We are in the process of setting up a courier network to be able to ship to Europe. Shipments will be a standard £20 delivery charge.
Failed Deliveries
If your item cannot be delivered for any reason the courier will normally leave a card for re-delivery or collection details. If after a few attempts the item can still not be delivered the item will arrive back with us and you will be refunded.
Incorrect delivery details
If you realise the details are incorrect please contact us ASAP @
info@electrictravels.co.uk to see if we can assist you.
