FAQ

Am I buying a legitimate product? 

We are aware that there are lots of copies and imports from China, available for some companies to purchase and supply. 

Rest assured Electric Travels Ltd is a legitimate company (registration no 12626741) and we only work with official UK and European manufacturers and distributors. All of our stock is intended for the UK and European markets and will come with a full manufacture warranty. All goods will also come with CE certificate (to show its passed legal tests to allow it to be sold in UK) 

Is it legal to use my electric scooter on the roads?  

At the time of writing no, it is not legal to ride electric scooters on the road.  Electric Scooters are classified as Personal Light Electric Vehicles (PLEVs), so they're treated as motor vehicles and are subject to all the same legal requirements - MOT, tax, licensing and specific construction. 

So, because they don't always have visible rear red lights, number plates or signaling ability, they can't be used legally on the roads.  The law covering e-bikes - which are battery-assisted pedal cycles - doesn't currently cover e-scooters, but the government wants to regulate them in a similar way in future. 

How can I order? 

All orders are done online via our website. We cannot take orders any other way. 

What are my payment options? 

We offer all major credit cards alongside paypal for instant purchase. 

For buy now and pay later options we use Klarna – please see details here. 

https://electrictravels.co.uk/pages/shop-now-pay-later

Can I change delivery address? 

You are allowed to select a different delivery address to your billing address, yes. 

I have paid for a coming soon/ out of stock item? What happens now? 

We have your payment and will ship the item as soon as it arrives in our warehouse. You don’t need to do anything? 

What is the delivery policy? 

With orders processed before 3PM we aim to deliver the next working day.  We use DPD and will provide tracking information and the ability to specify delivery instructions to DPD such as - leave with neighbor, Collect from Depot or reschedule delivery for a convenient time. 

See orders and delivery information.

https://electrictravels.co.uk/pages/orders-delivery

Is my purchase covered by a warranty? 

Yes, all our products are covered by a manufacturer warranty, most manufactures give a 2-year warranty, but it depends on what you are buying.  Details of specific manufacturer warranties are outlined on individual product pages.  

What is the returns Policy? 

Please see returns section of the website. 

https://electrictravels.co.uk/pages/returns

What about faulty items or warranty repair process?   

All faulty items or warrantrepairs are covered by the manufactures warranty and handled by the officiaservice partners - please see full list of manufacturer warranty information below -  

Ninebot Segway -  https://uk-en.segway.com/after-sales-service 
Reid https://www.reidbikes.com/warranty/
Egret https://urban-electrics.com/en/pages/service
The Urban https://urban-electrics.com/en/pages/service
Inmotionhttps://www.inmotionworld.com/services
E-Towhttps://e-twow.com/warranty/
Razorhttps://www.razor.com/faq/warranty/
Xiaomi - email: returns@modusbrands.com

 

 

Can I purchase an Electric scooter. 

Most electric scooters are recommended for use of persons over 16 years of age.